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CUSTOMER SERVICE FAQ's
Some common questions our customers have:
What is batching out?
The process by which the merchant and cardholder's banks exchange
transaction data, resulting in the depositing of funds into your specified
bank account.
How do I do it?
There are two methods of batching. Most Card Payment Solutions
terminals are set to Auto Batch for your convenience. Auto batching
will occur at 1 am each morning and will include a batch report
for that day. Second, you can batch any time throughout the day manually
with a touch of one key.
What if I don't?
Your terminal will be set to Auto Batch, but in the event the terminal
does not batch, the display on your terminal will read "Need To Batch",
and you can manually batch.
Can I pre verify funds on a customers card?
Yes. You can verify funds on a customer's credit card. Those funds
will be reserved for you until, at a later date, you deposit those held
funds into your account.
How do I link my payment gateway?
Can I use Cobol or Perl with this system? Any programming language
is compatible; we do most of the extensive programming so you don't
have to. If you cannot run CGI, all you need to do is create your code
and direct your payment variable information to our servers.
What about technical support?
Card Payment Solutions has a team of trained technicians ready to
assist you and answer any questions or concerns that might arise included
as part of our service.
Can I put my account in test mode?
Both our Internet payment, gateway and terminals can easily be put
into test mode. It's a great way to practice the use of your terminal
or test the web sites payment gateway configuration before you launch
your site.
What comes with my equipment package?
Depending on your specific business you will receive a terminal,
supplies to get you started, stickers for advertisement, support phone
numbers, and card acceptance policy booklet.
How do I return money?
To do a refund with a Card Payment Solutions terminal is very simple.
The procedure is the same as a sale after you put your terminal in return
mode by pressing the return key on the terminal display.
How do I do a void?
A void can be done the same day the transaction has been run before
the batch has been closed. If you press void on the keypad the procedure
will be the same as a sale.
Will I get a batch report?
Yes, your terminal will print a deposit report each night when it
closes, and all internet payment gateways are set up to send you an
email with each order and an end of day closing report.
How long until the money reaches my bank?
All terminal funds are deposited in 48 hours after the batch
has been closed. Internet payment gateway accounts will take up
to 5 days to reach your bank account
Do I get a Statement?
Yes, a monthly statement is generated that is detailed with your
daily batches and all your rates and fees. You will receive this on
a monthly basis.
On-line Reporting
Yes on line reporting is available, ask your representative for details.
Batch information, deposits and chargeback information and statements
can all be viewed
Accepting Credit Cards •
Helpful Information • FAQs • Guides • Industry Perspective
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